With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. Here we’ve listed the issues ...

UK HOUSEHOLDS can now claim compensation over issues relating to their smart meter. Homes and businesses will be entitled to ...

Owners of energy-efficient homes were targeted by the government with “nanny state” research exploring how they could be discouraged from turning up the heating, it can be revealed.

Sometimes, a statistic comes along that’s so shocking it actually silences me (no, really!) According to figures from the Department for Energy Security and Net Zero (DESNZ) 2.7 million smart energy ...

ESB Networks is advising households and businesses that they are working to resolve an issue which caused some smart meter readings to be processed incorrectly last week.

On the MSE website, Martin Lewis stated: "Broken smart meters were high on our list of issues we put to the Government when ...

Millions of households are missing out on the benefits of their smart meter due to faults and poor service from their supplier, Citizens Advice has warned. More than half of British homes now have a ...

British Gas customers have been complaining in their droves about problems with their smart meter, with one saying there was "something fishy going on". Another said they had been charged £13 in the ...

Brits could soon be entitled to a hefty compensation if their smart meter isn't working properly. It follows plans to clamp down on energy firms who have bodged smart meter installations - leaving ...

Citizens Advice has warned that millions of households are missing out on the benefits of their smart meter due to faults and poor service from their supplier. More than half of British homes now have ...

The smart devices work by sending regular updates about a person's energy usage to their supplier, so residents can track their consumption and keep their bills down. Experts have warned that the ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...